Flood Damage Claims | Ireland-wide

Flood Damage Insurance Claims

Suffered flood damage? You don't have to take the insurer's first offer. We document the loss, prepare the claim, negotiate the settlement, and only get paid when you do.

Established 1988 Central Bank regulated, Cert C41330 No win, no fee

  1. 01 We meet Free site visit, often the same day for emergencies.
  2. 02 We document Every affected room, item and structural detail recorded.
  3. 03 We negotiate We handle every conversation with the insurer's loss adjuster.
  4. 04 You're settled Maximum entitlement, full reinstatement, peace of mind.
35+ Years in business since 1988
26 Irish counties served
222+ flood damage claims settled
100% No win, no fee guarantee
Flood Damage Insurance Claims, N.J. Carroll & Associates

Based in the heart of Dublin, we are a team of experienced loss assessors dedicated to helping you secure the maximum entitlement under your insurance policy.

Specializing in flood damage claims, we understand these situations’ unique challenges and complexities.

Our expertise ensures a thorough evaluation of your property’s damage, detailed documentation, and robust negotiation with your insurance provider.

Let us take the burden off your shoulders and turn a stressful time into a seamless, efficient process. Trust us to advocate, guide, and support as you navigate this challenging time.

Dealing with flood damage insurance claims can be a complex process, but following these steps can help you navigate it more effectively:

  • Prioritize safety: Ensure the safety of yourself and your family first. If the flood has caused significant damage, consider vacating the property until it’s safe to return.
  • Review your policy: Familiarise yourself with your insurance policy and understand your flood damage coverage. This will help you know what expenses are eligible for reimbursement.
  • Document the damage: Take extensive photographs and videos of the flood-damaged areas, both inside and outside the property. This evidence will support your insurance claim and help the insurance company’s loss adjuster assess the extent of the damage.
  • Mitigate further damage: Take reasonable steps to prevent further damage, such as drying out wet areas, boarding up broken windows, and protecting valuable belongings from more harm. Keep records of any temporary repairs or expenses incurred to prevent additional losses.
  • Notify your insurance company: As soon as it is safe to do so, contact your insurance company or agent to report the flood damage. Many insurers have a 24/7 claims hotline for emergencies.
  • Understand the claim process: Ask your insurer about the claim process and what information they require. They may send out a loss adjuster to assess the damage and estimate the cost of repairs. Be sure to keep track of all communication and documentation related to your claim.
  • Complete the necessary paperwork: Fill out claim forms accurately and provide all requested documentation promptly. This may include details of the flood, an inventory of damaged items, receipts, and estimates for repairs.
  • Get repair estimates: Obtain written estimates from licensed contractors for the cost of repairing the flood damage. These estimates will be useful during the claims process.
  • Keep receipts: Keep records of all expenses related to the flood damage, such as hotel stays, food, and other essentials if you had to relocate temporarily. These expenses might be covered under your policy.
  • Be patient and persistent: The flood insurance claims process can take time, especially during large-scale events. Stay in touch with your insurance company, and follow up on the progress of your claim as needed.
  • Consider hiring a public loss assessor: If you feel overwhelmed or are facing difficulties with the insurance company, you can hire a public loss assessor like ourselves, who can help negotiate the claim on your behalf. Public Loss Assessors, sometimes called public adjusters, charge a percentage of the claim payout.

Remember, each insurance policy and claim may vary, so it’s crucial to read your policy and follow the guidelines provided by your insurer. Being organised, documenting everything, and understanding the process greatly increases the likelihood of making a successful flood damage insurance claim.

Have you had flood damage?

We Help Policyholders Handle Their Flood Damage Insurance Claims

Flood damage insurance claims to a home or business can be an extremely traumatic experience for those involved. Flood damage usually results from flash flooding, rivers bursting their banks and blocked drains to name but a few. The danger with flood water is that it can often become contaminated with sewage and other pollutant materials. Before any repair work or drying out takes place, it is important that proper cleaning and sanitation are carried out.

Complete Water Damage Renovation and Consultation

People’s first instinct is to have repairs carried out as quickly as possible. This is almost always a bad idea because if the property is not sufficiently dried out or the correct anti-fungal treatment is not undertaken, wet and dry rot problems may occur down the line.

It is also imperative that plaster and timberwork be adequately dried out and treated correctly before any repair works are carried out. However, in many cases, replacement is necessary.

We Efficiently Handle Flood Damage Insurance Claims

Trying to submit a water damage claim on your own can be a confusing and stressful experience as insurance companies generally expect you to know how to proceed when it happens. N.J. Carroll & Associates have dealt effectively with flood damage insurance claims for over 30 years. We act immediately by reporting your claim to the insurance company and getting a Loss Adjuster appointed. We will then meet the insurance company’s Loss Adjuster on-site and assess the level of damage. We give you the expert advice that you need and aim to make the whole process as painless for you as possible.

Important things to note

When you have a water damage claim, it is essential to note that what you say to the insurance company at the claims notification stage could affect your claim. When water damage occurs in your home or business, it is best not to dispose of anything until the insurance company has had an opportunity to inspect the damage, otherwise, you may prejudice your position.

What we do

At N.J. Carroll & Associates, we will work extremely hard on your behalf to get you the best possible deal. We will undertake all of the negotiation and organisation, so you don’t have to. We offer you the best advice on issues relating to water damage and any other queries, such as finding alternative accommodation, dealing with damaged contents or goods, and much more. As experts in handling flood damage claims, we work quickly and efficiently to ensure your insurer looks after you correctly.

Professional and practical advice to help you with your water damage repairs

The advantage of hiring a Loss Assessor to act on your behalf in a flood damage claim is that you will have the best advice at your disposal on what you will be entitled to claim for and exactly how to go about doing it. We offer a free consultation service so there is no obligation to proceed once this is conducted. Please do not hesitate to contact us today and one of our experienced Loss Assessors and claims handlers will give you the advice that you need.

The Central Bank of Ireland regulates N.J. Carroll & Associates Ltd. Our Financial Regulator Certificate number is C41330. Niall Carroll is a member of the Society of Chartered Surveyors and the Royal Institute of Chartered Surveyors. We are also a member of the Irish Claims Consultants Association.


Related Insights from the Claimsroom

Why a specialist matters

What you get with a Flood Damage loss assessor

Immediate damage control

Same-day site visit. Make-safe and emergency repairs arranged. Claim opened before the insurer's adjuster lands.

Clear, ongoing updates

Every conversation logged. Every offer presented to you in writing. You make every decision; we do the negotiation.

Maximum settlement secured

Detailed schedule, evidenced and presented. We push until the insurer pays the full entitlement, not the easy figure.

Cover heads we claim

You are entitled to more than you think

Most home and commercial policies include cover heads policyholders never claim, simply because nobody told them. We read the policy line by line so nothing is left on the table.

Buildings reinstatement

Full structural repair to original specification, not depreciated "indemnity" value.

Contents

Furniture, appliances, soft furnishings, replaced new-for-old where the policy permits.

Alternative accommodation

If your home is uninhabitable, the insurer pays for somewhere to stay until reinstatement is complete.

Professional fees

Surveyors, architects and structural engineers when remedial work needs their input.

Debris removal

Make-safe, emergency boarding-up and full clearance of damaged materials.

Loss of metered services

Water, gas and electricity charged through during the claim period.

Insurers

We know how every Irish insurer works

Three decades of claims means we've handled every major Irish insurer's policy wording, claim process, and adjuster panel. We know what each insurer settles easily and where each one fights.

  • Aviva
  • AIG
  • Allianz
  • AXA
  • FBD
  • RSA
  • Zurich
  • Irish Life
  • Liberty
Recent settlements

Stories of successful flood damage claims we've settled

Case Study

Flood damage settlement — Cavan

Surface water from a blocked municipal drain backed up onto the property, and water sat in the property overnight before the family…

Read story

Case Study

Flood damage settlement — Limerick

Surface water from a blocked municipal drain backed up onto the property, and water sat in the property overnight before the family…

Read story

Case Study

Flood damage settlement — Galway

A flash flood during a summer thunderstorm overwhelmed the surface drainage, and the floors, skirting boards, kitchen units and ground-floor electrics all…

Read story
Frequently asked

Common flood damage claim questions

Half the houses on my road were affected. Does using a group-claim contractor help or hurt my claim?

It depends on the contractor. Group-claim contractors are sometimes incentivised to under-spec works to keep costs low for the insurer. Instructing your own loss assessor and your own contractor often produces a noticeably better outcome.

Will my premium go up if I make a claim?

Some claims trigger a premium increase, some don't, and accidental-damage claims behave very differently from theft or subsidence claims. We'll advise on the wider implications BEFORE you decide to claim, not just push every loss through.

Is the loss adjuster the insurer sent on my side?

No. The loss adjuster works for the insurance company, their job is to validate the claim and contain its cost. Your loss assessor (us) works only for you, the policyholder. They are not the same role.

How much do you cost? When do I pay?

No win, no fee. Our fee is a percentage of the additional settlement we secure above the insurer's opening offer, agreed in writing up front. If we cannot improve on what the insurer would have paid you anyway, you owe nothing.

Can you visit me anywhere in Ireland?

Yes. Our office is in Dublin 6W and we serve every Irish county. Same-day site visits are routine for emergencies; standard non-emergency visits within 48 hours.

I've already made my claim and the insurer has offered me a settlement. Is it too late?

Not at all. We can step in at any stage of a claim, even after an offer has been made, and frequently improve the settlement. Don't accept the offer until you've spoken to us, signing accepts the figure as final.

Brief us on your flood damage claim

Don't take the insurer's first offer on flood damage

Tell us what happened. Free advice, no obligation, response within the hour during business hours.

Suffered flood damage? Don't take the insurer's first offer.

Talk to us before you talk to your insurer. Free, no-obligation advice. We typically reply within the hour.